Business Integration Manager
Identify and implement business process automation including: process improvement assessments, creation of business requirements documents and supporting business case information used to prioritize projects, project management of systems, launch, reporting or other projects, manage UAT processes, analyze support performance metrics and identify root cause and improvement initiatives, manage program action item log, communicate with and between the program, all support organizations and the client.
Essential Duties & Responsibilities:
Performance Analysis and Process Improvement
Interdepartmental and client communications
Other related duties as assigned.
Proven leadership skills
Strong business acumen
3-5 years Management experience
BA/BS in Business or related field preferred
3-5 years Management experience preferred
3-5 years Previous experience in sales or sales back office
Strong background in business operations
Strong experience in system implementation
PMP Certification preferred
Additional Specific Duties &Responsibilities:
Operational expert for assigned programs
Interface with support organizations to improve program capabilities and performance
Owns and manages program issues list
Writes business requirements documents, related business case documentation and creation of
project requests (ie. Systems and reports)
End-to-end Project Management of all systems implementation, program launches and other
related projects through stabilization
Performs discover on new clients
Process documentation and library management (systems, launches, annual BAU reviews)
Manages UAT and stabilization to ensure smooth deployments
Prepares and participates in client communications
Other duties as it relates to operation support to the programs
TeleTech requires all employees hired in the United States to successfully pass a background check and drug test as a condition of employment.
TeleTech is an equal employment opportunity employer
Alternative methods of applying for employment are available to individuals unable to submit an application through this website because of a disability.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.