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Business Integration Manager - (Springfield, MO)

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Business Integration Manager

General Summary:

Identify and implement business process automation including: process improvement assessments, creation of business requirements documents and supporting business case information used to prioritize projects, project management of systems, launch, reporting or other projects, manage UAT processes, analyze support performance metrics and identify root cause and improvement initiatives, manage program action item log, communicate with and between the program, all support organizations and the client.

Essential Duties & Responsibilities:

Project Management

Performance Analysis and Process Improvement

Interdepartmental and client communications

Other related duties as assigned.

Job Specifications:

Proven leadership skills

Strong business acumen

3-5 years Management experience

Process Innovation

BA/BS in Business or related field preferred

3-5 years Management experience preferred

3-5 years Previous experience in sales or sales back office

Strong background in business operations

Strong experience in system implementation

PMP Certification preferred

Additional Specific Duties &Responsibilities:

Operational expert for assigned programs

Interface with support organizations to improve program capabilities and performance

Owns and manages program issues list

Writes business requirements documents, related business case documentation and creation of

project requests (ie. Systems and reports)

End-to-end Project Management of all systems implementation, program launches and other

related projects through stabilization

Performs discover on new clients

Process documentation and library management (systems, launches, annual BAU reviews)

Manages UAT and stabilization to ensure smooth deployments

Prepares and participates in client communications

Other duties as it relates to operation support to the programs

TeleTech requires all employees hired in the United States to successfully pass a background check and drug test as a condition of employment.